Returns & Refunds

Thank you for shopping at YOUNERO LTD.
If, for any reason, you are not completely satisfied with your purchase, we invite you to review our returns and refunds policy below.

Interpretation and Definitions

Interpretation

The terms used in this Policy have the meanings outlined below, regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Returns & Refunds Policy:

  • Company (“we”, “us”, or “our”) refers to YOUNERO LTD.

  • Website refers to younero.com.

  • Goods refer to the items available for sale on our Website.

  • Orders mean your request to purchase Goods from us.

  • Service refers to the Website and related e-commerce services.

  • You means the individual or legal entity purchasing from us.

Order Cancellation Rights

  • You may cancel or request a return within 30 days of receiving your order.

  • Returned items must be unused, in original packaging, and in resalable condition.

The cancellation period expires 30 days after you, or a third party (other than the carrier), takes possession of the Goods.

How to Request a Cancellation

You must notify us of your decision clearly by email:

Refunds will be processed within 14 days of receiving the returned Goods, using the same payment method you used for your order. No additional fees will apply.

Conditions for Returns

To be eligible for a return:

  • Goods must have been purchased within the last 30 days.

  • Goods must be in original packaging.

  • Items on sale are also refundable.

Non-Returnable Goods

We do not accept returns for:

  • Personalized or custom-made items.

  • Items unsuitable for return due to hygiene or health reasons once unsealed.

  • Perishable or time-sensitive products.

  • Items that, after delivery, are inseparably mixed with other goods.

We reserve the right to refuse returns that do not meet these conditions.

Returning Goods

  • You are responsible for the cost and risk of returning the Goods.

  • We will provide you with the return address by email after approval.

  • We strongly recommend using a trackable and insured shipping method.

  • Refunds cannot be issued without proof of return or actual receipt of the Goods.

Refund Process

Once we receive and inspect the returned Goods:

  • Approved refunds will be issued to your original payment method within 5–7 business days.

  • A confirmation email will be sent once your refund is processed.

Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return.

  • If the item was not marked as a gift, the refund will be issued to the original purchaser.

Warranty Policy

YOUNERO LTD offers a 9-month warranty from the date of purchase against defects caused by faulty materials or workmanship.

  • The warranty does not cover damages caused by misuse, accidents, or improper handling.

  • Depending on the issue, we may repair or replace the defective product (refunds are not provided under warranty).

To request a warranty claim, contact us at support@younero.com.

Contact Us

For any questions about our Returns & Refunds Policy: